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MEAL Technical Assistant – CBFRM

Job Title: MEAL Technical Assistant – CBFRM
Location: Tripoli – Libya
Reports To: Country MEAL Manager

Job Summary

The MEAL Technical Assistant – CBFRM plays a key role in ensuring the effective implementation and monitoring of the Community-Based Feedback and Response Mechanism (CBFRM) within the organization. The role encompasses data collection, analysis, reporting, and the promotion of accountability and learning across programs and projects.

Key Responsibilities:

1. CBFRM Implementation:
– Assist in the development and roll-out of CBFRM tools and mechanisms.
– Support the integration of CBFRM into various projects and activities across different sectors.

2. Data Collection and Analysis:
– Collect and manage data related to beneficiary feedback and complaints.
– Analyze data to identify trends, patterns, and areas for improvement.
– Generate regular reports on feedback and complaints for programmatic decision-making.

3. Accountability Promotion:
– Promote a culture of beneficiary accountability within the organization.
– Conduct awareness sessions and training to ensure beneficiaries understand how to provide feedback and raise complaints.

4. Collaboration and Coordination:
– Work closely with project teams, MEAL officers, and program managers to ensure that feedback and complaints are addressed effectively.
– Collaborate with the Accountability Advisor or Coordinator to align efforts with organizational goals.

5. Learning and Improvement:
– Assist in conducting learning reviews and after-action reviews to improve project quality based on feedback.
– Provide recommendations for program adjustments and improvements.

6. Documentation and Reporting:
– Maintain accurate records of feedback and complaint data.
– Prepare and present clear and concise reports to management and stakeholders.

7. Capacity Building:
– Train and build the capacity of field staff in CBFRM principles and best practices.
– Ensure staff are aware of the CBFRM processes and their roles in the mechanism.

Qualifications:
– Bachelor’s degree in a relevant field (e.g., social sciences, international development, etc.).
– Proven experience in MEAL or a related field, with specific experience in CBFRM being an asset.
– Strong data collection and analysis skills.
– Excellent communication and training skills.
– Familiarity with data management software and tools.
– Ability to work effectively in a team and with diverse stakeholders.

Code of Conduct

As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.

If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.

Safeguarding

It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, and any form of trafficking in persons. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants.

HOW TO APPLY

Email your CV and cover letter to Libya-Recruitment@InternationalMedicalCorps.org

Very important, write the position title in the email subject before submitting.