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Customer Service Representative – Shipping Agency

Job Overview:
Seeking a customer-focused representative to manage inquiries, track shipments, and ensure smooth communication between customers and the shipping team.

Key Responsibilities:

• Handle customer inquiries and provide shipment tracking updates.
• Assist with orders, shipping documentation, and problem resolution.
• Collaborate with internal teams to ensure timely service delivery.
• Maintain customer records and support billing inquiries.

Requirements:

• Experience in customer service, preferably in shipping or logistics.
• Strong communication and problem-solving skills.
• Proficiency in CRM systems and Microsoft Office.
• Excellent communication skills in English– Fluency is required.

Preferred:
Knowledge of shipping regulations and customs procedures.

Compensation:
Competitive salary with benefits and performance incentives.
How to Apply:
Please send your CV to director@ems.ly.