POSITION TITLE:                            Workshop Manager

REPORTS TO:                                   Service Manager

POSITION CONCEPT:

Responsible for planning, organizing, controlling, and directing all workshop activities to achieve qualitative and quantitative targets, particularly ensuring that vehicles are completed on time to a high quality to competitive prices whilst controlling workshop costs.

Responsible for promoting the workshop image and maintaining a high level of customer satisfaction.

MAIN RESPONSIBILITIES:

1. Manage all vehicle maintenance, repair, and pre-delivery inspection activities and ensure that all tasks are executed on time and at the highest quality level according to manufactures’ principles, processes, and procedures.
2. Randomly inspect & road test at least one vehicle per day after quality control to ensure high levels of quality are
3. Assist the parts department, wherever possible to promote parts sales for repairs and with reducing dead stock levels. Assist in achieving parts sales targets through the service
4. Monitor workshop control to ensure optimum use of facilities. Monitor, track, analyze and provide regular feedback to management on the overall activities.
5. Ensure that all necessary workshop tools, equipment, and manuals are available, well handled, and maintained at all times in line with Policies &

1. Ensure all Job Cards are completed in line with Policies and Procedures and sufficient information is available for accurate costing, collecting of invoices, and warranty
2. Authorize additional work required on Job Cards once customer approval is obtained.
3. Liaise with Workshop Controller to ensure minimum non-productive time and to manage it most
4. Ensure a high standard of workshop cleanliness is maintained at all
5. Execute maintenance contracts in line with relevant terms and conditions.
6. Track and monitor costs and expenses within the workshop to ensure they remain in line with
7. Promote and maintain the workshop image, good customer relations, and high customer
8. Liaise with Quality Controller to ensure all workshop activities conform with health and safety recommendations and
9. Assume other responsibilities as assigned by the direct

PEOPLE MANAGEMENT:

1. Maintain appropriate staffing levels of the department in line with budget and business
2. Ensure subordinates have clear objectives and challenging
3. Ensure subordinates receive appropriate guidance and Recommend training required by all subordinates regularly and specifically at the time of annual review.
4. Maintain continuous two-way communications with the team to better understand their concerns and needs.
5. Motivate and recognize top performers.
6. Monitor workshop incentive program to ensure it is conducted fairly and in the best interests of the company and the productive staff.