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Welcome Officer – Tripoli

The ICRC Delegation in Libya – seeks to fill the following position: 

Welcome Officer

based in Tripoli, Libya

PURPOSE:

The Welcome Officer ensures that Welcome activities are organized smoothly, including pick-up/drop-off of ICRC staff and guests, travel arrangements, visas and permits, official registration and accommodation.

GENERAL DUTIES:

Functional and Responsibilities – 100%

• Ensures that staff and guests are met on arrival and brought to suitable accommodation (hotel, apartment, house).
• Interacts with relevant authorities (ministries, consulates, etc.) regarding certificates, visas, permits, registration, etc.
• Conduct regular random checks to ensure that accommodation is safe and suitable to live in; contact the appropriate department(s) in case of problems.
• Organizes staff travel (plane, train, bus, etc.) by the most cost-effective means and, coordinate drop-off at / pick-up from airports (by commercial flight domestic and International flight), stations, etc in line with travel policy.
• Organizes communication flow between ICRC offices, sub-delegation, delegations, and/or regarding staff travel
• Keeps all appropriate databases up to date on staff members, missions/other travel, document validity, residences, and any other relevant information (schools, airlines, telephone numbers, etc.).
• Organizes Welcome files for new arrivals, phone, room key distribution, food for quarantine when needed.
• Help organize the Welcome side of events/meetings/seminars, coordinating with the parties concerned.

Monthly accounting settlement:

• Keeps record and reconciles invoices with travel agents, hotels, venues, etc.
• Prepares financial lists, statistics, etc. upon request.
• Provides statistics or other reports upon request, ticket purchase per airline etc.
• Help keep updated the table of house attribution to expatriates and various visitors.
• Help keeps records and statistics about ICRC guests in the various residences.

Relationships:

Internally, interacts with ICRC mobile and resident staff.

Externally, interacts with the Ministry of Foreign Affairs/Ministry of the Interior, airport and immigration authorities, travel agencies, airlines, and transport companies.

Minimum required knowledge & experience:

• University degree, preferably in business and/or administration.
• 2 years of work experience in a similar field.
• Strong advocacy skills.
• Computer proficiency.
• Sense of initiative.
• Very good command of written and spoken Arabic and English.
• Capacity to work independently.
• Very good negotiation skills.
• Capacity to apply ICRC rules and procedures.
• Excellent organizational and methodical abilities, sense of initiative.
• Service-oriented with a strong sense of setting priorities and flexibility.
• Interest in humanitarian activities (especially ICRC’s).

Additional Information:

Starting date: ASAP.

Application Deadline: 03.Jan.2022

We offer a rewarding and enriching work opportunity in a humanitarian and international environment with initial training and on-boarding

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Interested candidates with the required background and experience are invited to submit their CV in English with 2 references to:  tri_recruitment@icrc.org  before 3^rd Jan 2022, with the title in the email subject.

“Welcome Officer in Tripoli”

CVs not accompanied by a motivation letter and not mentioning the position in the subject line, will not be considered.

Please note that only short-listed candidates will be contacted for tests and interviews.