1510 views54 applications

Sr. System Support Technician 

A major oil operations company, among the subsidiaries of the National Oil Corporation, Libya, wishes to hire  Sr. System Support Technician

JOB TITLE                               Sr. System Support Technician                         JG:  4                                                                                                    

DEPARTMENT                       ICT Department

REPORTS TO:                        Applications and Technical Support Coordinator

LOCATION:                           Tripoli                                         Work Mode:    5 days /week 08:00 – 15:30            

OBJECTIVES OF JOB

Provide fast and friendly support to all employees to keep downtime for users at a minimum.

Troubleshoot all common software, hardware, and connectivity issues remotely and on site.

Effectively communicate technical and non-technical information to employees and IT team members in person, phone and email.

Work closely with the IT team on IT Helpdesk and IT Services Request applications.

MAIN DUTIES AND RESPONSIBILITIES

• Diagnose, troubleshoot and resolve computer systems and hardware problems
• Diagnose, troubleshoot and resolve all standard software and operating system issues
• Conduct initial diagnoses of nonstandard applications (E&P apps, SAP, ABBY, AIMS, etc.) issues
• Address technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and internet
• Troubleshoot network and telephone switches and sockets
• Address telephone and VOIP issues
• Configure new computers, desktops, laptops and workstations
• User and technical support on multifunctioning devices
• Perform preventative maintenance including the installation of service packs, patches, malware and spyware scans
• Set up, support and troubleshoot multimedia equipment, videoconference, TV and beamers in training and conference rooms.
• Assist in cloud services (user level) including OneDrive, Outlook, SharePoint Teams etc.
• Contribute in creating and updating ICT documentations and knowledge base information
• Reduce resolution time for tickets
• Follow IT internal workflows, guidelines and policies
• Report feedback from employees concerning their experience using the company’s computers, hardware, software and solutions
• Assist in ICT storage organization
• Mobile and responsive

EDUCATION AND QUALIFICATIONS

• High diploma or higher certificate in Information Technology or Telecommunications
• Minimum of 1 year ICT work experience
• Intermediate English language
• Solid knowledge of operating systems, business applications, printing systems and networks

Desired/Privileged Skills:

• Supporting and working with Office365 Products
• Experience in IT support on a Help Desk or Service Desk
• Ability to multitask on day-to-day tasks
• Very good communication skills
• Good writing skills

Favorite Skills:

• PowerShell scripting and automation
• Power Platform
• Analytical thinking
• Time Management
• Well organized

Personal Traits:

• Embrace ICT team values: positive attitude, reliability, team spirit, self-motivated, etc.
• Keen attention to details, memory of patterns, and interest in problem-solving
• Confident character and friendly personality
• Interpersonal Skills
• Work Ethics
• Discreet
• Patient

Note:

Nature of job requires on-call rotation and working remotely.

Applicant may be required to drive to other office locations.

For those wishing to apply for the job and who meet the conditions mentioned above, send a resume to the e-mail
jobs.hrlibya@gmail.com

Many thanks