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Reservation Agent

Libyan Wings Airlines over a decade of excellence has been established since 2012, to begin with a journey that aims to set new foundations and standards for the quality of service, security, with the optimal investment in a fleet of high-tech aircraft and a work mechanism that ensures the correct understanding of the needs and requirements of customers, and to provide solutions that exceed all their expectations.

In Libyan Wings; we are keen to create a comfortable work environment depends on a set of principles that promote balance and comfort for employees. These principles include mutual respect, providing equal opportunities and equitable resources, and promoting inclusivity and respect for diversity. In addition, the principles support transparency and effective communication, and promote cooperation and teamwork. By adopting these principles, a work environment can be achieved in which everyone feels trusted, respected and independent.

We are seeking to recruit a Female Reservation Agent to join our growing team, according to the below requirements…

As a Reservation Agent, you will play a crucial role in ensuring seamless booking experiences for our customers. You will be responsible for handling reservations, inquiries, and providing assistance to clients regarding their travel plans. Your excellent communication skills and attention to detail will contribute to the overall success of our team.

Key Responsibilities:

• Handle incoming reservation inquiries via phone, email, or online platforms.
• Assist customers in booking their flights, and other travel-related services.
• Provide accurate information regarding availability, pricing, and policies.
• Process reservations and payments accurately and efficiently.
• Collaborate with other team members to resolve customer issues or concerns.
• Follow company procedures and protocols to ensure compliance with regulations and standards.
• Provide exceptional customer service and strive to exceed customer expectations

Job Requirements:

• Fresh female agents are encouraged to apply, previous experience in hospitality, travel, or customer service is a plus but not required.
• Excellent verbal and written English & Arabic communication skills.
• Very good user of computer & Microsoft package
• Bachelor degree in Science, Computer Science, Engineering, Communication or equivalent.
• Strong attention to details and accuracy.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent customer communication skills
• Excellent self-control, and ability to absorb customer’s anger
• A good team player

Benefits:

• Competitive Salary
• Working Contract with Labor Office
• Medical Insurance (Re-imbursement method)
• Free tickets (according to company’s policies).

Working days:

• Sunday to Thursday.
• 09:00am to 16:00pm

Company location:

Bin Ashour Area, Ali Bin AbiTaleb St. Tripoli, Libya

 How to Apply:

If you are passionate about providing exceptional service and enjoy working in a dynamic team environment, please submit your resume To: recruitment@libyanwings.aero

Email subject (mandatory stating):   LW-JI-007/24, Position: Reservation Agent

Submission should be before the end of working day Aug 11^th, 2024 .

Please note that only shortlisted will be called for a job interview.