POSITION SUMMARY:

The successful candidate will be based in the Middle East and North Africa region and will be an integral member of the Advising and Testing team which is based at Amideast Headquarters in Washington, D.C. The incumbent will support the online and paper test administrations that take place virtually or in computer labs and offices throughout the Middle East and North Africa region under the auspices of Amideast, ensuring the integrity of all testing programs. The incumbent will have excellent technical and problem-solving skills. The incumbent will coordinate his or her work schedule with and report to the Director of Advising and Testing based at Amideast Headquarters.

RESPONSIBILITIES:

• Serve as a certified test center administrator for virtual and online testing
• Read and understand all client test administration manuals and other documentation and be able to convey this information to others
• Review requests for test administrations
• Schedule and set up tests through the appropriate platforms and services
• Ensure that all test administrations are scheduled in the most cost-effective manner
• Review proctoring requirements for each administration
• Ensure that the organization’s pool of trained and certified test center administrators and remote proctors has a sufficient number of individuals to meet testing demand
• Assign proctors from existing proctor pool
• Send test admission information to test candidates
• Monitor test sessions
• Serve as technical support for each digital/online test session held in the region
• Provide score rosters/reports for clients
• Prepare reports about test irregularities and associated test security issues in a detailed and timely manner
• Provide statistical reports as requested
• Participate in all test center trainings and meetings
• Adhere to test form management procedures
• Ensure the integrity and professional character of Amideast testing programs
• Respond to inquiries from testing candidates and organizations
• Participate in weekly and ad hoc meetings with the Director of Advising and Testing and other members of the Testing Department at Amideast Headquarters, as required
• Other duties, as assigned

QUALIFICATIONS

Required

• A Bachelor’s degree in a related field
• Advanced skills in Excel
• Detail oriented
• Excellent organizational and problem-solving skills
• Fluent written and spoken English and Arabic; French desired
• A valid TOEIC score of a minimum of 900 or above and a Pipplet score in Arabic and English representing a CEFR level of C1 or above
• Demonstrated ability to work independently
• Flexibility in working hours/schedule to accommodate test administrations crossing multiple time zones, weekdays, and weekends
• Demonstrated experience with and ability to understand and use program platform software and hardware requirements, and convey such information to clients
• Demonstrated ability to handle issues in a discrete and confidential manner
• Experience with MS Word Mail Merge, MailChimp, SignUp Genius or similar
• Cover letter describing how you meet these qualifications

Preferred (in addition to but not in lieu of the above)

• Master’s degree in a related field
• Python, Visual Basic, or other relevant coding experience
• Experience proctoring standardized tests

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