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Pre-sales Specialist

Pre-sales Specialist
Company Overview:
Tadawul Technology (known as: TT) is a private company and part of the HB Group Companies. TT operates within the financial sector in Libya as a technical service provider for the local banks, as we are acting as a processer issuer, acquirer & local scheme of our network called “TADAWUL” which is exists in most regions and villages of Libya.

TT vision is to become a truly best-in-class Libyan payment solution and Provider – committed to best value services and solutions. This vision has come to be the sole objective of the company, with each associate working towards the goal of providing better products, efficient solutions and flawless support to our customers.

Job Description
Location: Tripoli.

Working hour: Sunday –Thursday 9:00 am to 4:00 pm. Annual leave: 30 days /annum.
Contract: As per the Libyan law.

Tax & Social Media: As per the Libyan law.

Duties & Responsibility:
• Technical account manager to oversee and address our customers’ technical needs.
• Able to explain technical details and requirements to a non-technical audience.
• Provide technical support for customers to support pre-sales and post-sales processes
• Report on product performance from technical perspective, issues, bugs, fixes, enhancements.
• Provide technical pre-sales presentation.
• Offer the off shelf products & technology for TTP.

• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.

• Tracking account metrics.
• Provide leadership to team members and peers by collaborating with others.
• Identify ways to increase adoption and customer satisfaction.

Knowledge & Skills:

• Computer literate and the ability to use Microsoft Office and Outlook.
• Possess good written and verbal communication skills and ability to work with a team.
• Ability to work under pressure.
• Self-motivated to prioritize the tasks.
• Organizational and time management skills.
• Problem-solving skills.
• Flexibility and adaptability to changes.
• The will and ability to learn.
• Commitment to work and attendance.

Qualifications & Key Capabilities:
• Degree in Business and Marketing or a related field.
• 4 years’ experience with presales.
• Strong problem solving and prioritization skills.
• Strong presentation skills.
• Excellent interpersonal and communication skills and are adept to multitask.
• the ability to research and keep on top of industry developments.
• Excellent analytical skills.
• Influencing and negotiation skills.