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Operations Assistant

be a fundamental pillar of the Organization’s work. The organized movement of

persons in need of international migration assistance is a primary mandate of the

Organization and a cornerstone of IOM’s operations. This mandate has resulted in

the international transport of more than 15 million migrants and refugees worldwide.

ready status and/or request in accordance with travel requirements, including

but not limited to the distribution of Advance Booking Notifications (ABNs),

updates, domestic flights, cancellations and departure notifications.

2. Organize and complete all bookings in a timely manner and in accordance

with the Handbook of IOM Tariffs (HIT) and standard operating procedures

(SOPs) from the Division of Resettlement and Movement Management

(RMM). Under the supervision of the Movements Operations Officer distribute

travel information to internal and external stakeholders.

3. Compile and analyze descriptive statistics, using I-GATOR to capture costs and prepare travel loan paperwork as specified in SOPs and in accordance with host government’s procedures.

4. Conduct identity and document verification prior to the distribution of travel documentation to refugees, immigrants and migrants.

5. Provide regular feedback on work being accomplished to the Movements Operations Officer and keep supervisors immediately informed of any issues that arise.

6. Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including iGATOR, MiMOSA, SAR and Amadeus), as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the Prevention of Sexual Exploitation and Abuse (PSEA.)

7. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert Movements Operations Officer or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.

8. Perform such other duties as may be assigned.

Behavioural

Accountability

· Accepts and gives constructive criticism

· Follows all relevant procedures, processes, and policies

· Meets deadline, cost, and quality requirements for outputs

· Monitors own work to correct errors

· Takes responsibility for meeting commitments and for any shortcomings

Client Orientation

· Identifies the immediate and peripheral clients of own work

· Establishes and maintains effective working relationships with clients

· Identifies and monitors changes in the needs of clients, including donors,

governments, and project beneficiaries

· Keeps clients informed of developments and setbacks

Continuous Learning

· Contributes to colleagues’ learning

· Demonstrates interest in improving relevant skills

· Demonstrates interest in acquiring skills relevant to other functional areas

· Keeps abreast of developments in own professional area

Communication

· Actively shares relevant information

· Clearly communicates, and listens to feedback on, changing priorities and

procedures

· Writes clearly and effectively, adapting wording and style to the intended

audience

· Listens effectively and communicates clearly, adapting delivery to the audience Creativity and Initiative · Actively seeks new ways of improving programmes or services · Expands responsibilities while maintaining existing ones · Persuades others to consider new ideas · Proactively develops new ways to resolve problems Leadership and Negotiation · Convinces others to share resources · Actively identifies opportunities for and promotes organizational change · Presents goals as shared interests · Articulates vision to motivate colleagues and follows through with commitments Performance Management · Provides constructive feedback to colleagues · Identifies ways for their staff to develop their abilities and careers · Provides fair, accurate, timely, and constructive staff evaluations · Uses staff evaluations appropriately in recruitment and other relevant HR procedures · Holds directly reporting managers accountable for providing fair, accurate, timely, and constructive staff evaluation Planning and Organizing · Sets clear and achievable goals consistent with agreed priorities for self and others · Identifies priority activities and assignments for self and others · Organizes and documents work to allow for planned and unplanned handovers · Identifies risks and makes contingency plans · Adjusts priorities and plans to achieve goals · Allocates appropriate times and resources for own work and that of team members Professionalism · Masters subject matter related to responsibilities · Identifies issues, opportunities, and risks central to responsibilities · Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation · Persistent, calm, and polite in the face of challenges and stress · Treats all colleagues with respect and dignity · Works effectively with people from different cultures by adapting to relevant cultural contexts · Knowledgeable about and promotes IOM core mandate and migration solutions Teamwork · Actively contributes to an effective, collegial, and agreeable team environment · Contributes to, and follows team objectives · Gives credit where credit is due · Seeks input and feedback from others · Delegates tasks and responsibilities as appropriate

· Actively supports and implements final group decisions · Takes joint responsibility for team’s work Technological Awareness · Learns about developments in available technology · Proactively identifies and advocates for cost-efficient technology solutions · Understands applicability and limitation of technology and seeks to apply it to appropriate work Resource Mobilization · Establishes realistic resource requirements to meet IOM needs

Technical

· Delivers on set objectives in hardship situations.

· Contributes to, and follows team objectives

· Gives credit where credit is due

· Seeks input and feedback from others

· Delegates tasks and responsibilities as appropriate

· Actively supports and implements final group decisions

· Takes joint responsibility for team’s work