Responsibilities and Accountabilities:

1. Schedule and book travel for individuals upon receipt of travel-ready status and/or request in accordance with travel requirements, including but not limited to the distribution of Advance Booking Notifications (ABNs), updates, domestic flights, cancellations and departure notifications.
2. Assist to organize and complete all bookings in a timely manner and in accordance with the Handbook of IOM Tariffs (HIT) and standard operating procedures (SOPs) from the Division of Resettlement and Movement Management (RMM). Under the supervision of the Movements Operations Officer distribute travel information to internal and external stakeholders.
3. Assist to conduct identity and document verification prior to the distribution of travel documentation to refugees, immigrants and migrants.
4. Provide regular feedback on work being accomplished to the Movements Operations Officerand keep supervisors immediately informed of any issues that arise.
5. Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including iGATOR, MiMOSA, and Amadeus), as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the Prevention of Sexual Exploitation and Abuse (PSEA.)
6. Maintain  the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert Movements Operations Officer or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
7. Perform such other duties as may be assigned.

Required Qualifications and Experience

EDUCATION AND EXPERIENCE:

• Four years of working experience with secondary [high school] education; two years of working experience with Bachelor’s degree;
• Prior Movement Operations or transportation experience a strong advantage; and,
• Strong computer skills – Word, Excel and Internet; past experience with Movement Operations-related databases and systems (including iGATOR, MiMOSA, SAR and Amadeus) is a strong advantage.

Languages :

REQUIRED

For this position, fluency in English  (oral and written).

Competencies

The incumbent is expected to demonstrate the following values and competencies:

VALUES – All IOM staff members must abide by and demonstrate these five values:

•    Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

•    Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

•    Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

CORE COMPETENCIES – Behavioural indicators –  Level 1

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.