NOC Engineer – Libyanjobs – موقع التوظيف الليبي

Job Expired

Job Overview

Job Summary:

Responsible for answering calls within the defined service level agreements with other parties internal and external to LTT, opening trouble tickets, resolving issues in a timely manner, and serving as the first/second level of escalation.

Monitoring/Discovering/Analyzing/Diagnosing Network issues, recovering the service remotely or escalate the issue to related technical department

Duties and Responsibilities:

Surveillance of LTT backbone network through monitoring systems.
Faulty management for all LTT services.
Trace issues with other providers’ NOC (LITC & HLC).
Technical support to other operators (Libyana, & Almadar) & leased lines.
Create of trouble ticket for issues, diagnose the reason, perform first/second level network support to resume the service, impact third level network support with field maintenance team.
Supervises the functioning of network components and makes sure that they are active and problem free on 24/7 basis.
Takes network problem complaints from the call center, analyzes them and depending on the difficulty and nature of the problem, either seeks help or solves them himself.
Manages complaints and ensures that they are resolved.
Maintains a detailed record of the problems and methods used to solve it.
Follow up remotely with on-site engineers / technicians in various LTT regions for the purpose of confirm the service stability & quality.
Provides remote technical assistance to technical departments to modify the network correctly.
Work in shifts throughout the week, including weekends & holidays.
Update drawings and computer generated drawings, creating/update site documentation (e.g. layout of equipment within a room, optical distribution at a site, overall Transmission Network topology).
Ensuring the updating, changing, & auditing is done properly for all tools of faulty, performance, & resource mgmt.
Synchronizes with technical staff to modify and fine tune applications for monitoring network performance and operations.
Carries out inspections on regular basis on network performance and prepares final reports for the Unit Head.
Deal with power outages, black holes, network failures and make sure that main network is stable through support if field technicians.
Suggestions and plans for change management and following up on approved change implementations)
Establishes and maintains effective working relationships with all technical departments
Monitor, Operate and Manage the network to ensure availability and reliability of the network.
Participates in preparation of technical reports on the status of the network to avoid possible congestion and redeployment on the transmission network.
Synchronize with technical staff in the HQ and other regions to modify and fine tune network parameters to reach optimum performance and operation.
Monitor/Operate IP connectivity, Digital Services, National & International traffic, ISPs, wholesales and Mobile links over the SDH & DWDM network
Participates in Faults sessions and produce recommendations to prevent faults reoccurrences or reduce its effect on the service.
Participates in improvement the transmission KPI’s (Transmission unavailability, MTTR, TR-fault rate).
Performing other duties related to the job as assigned by the direct supervisor.

Internal Employment Relations:

Coordination with the Head of department & Technical Team to ensure continuous operation of LTT
Coordination with all Region Operation Technical teams to ensure continuous operation of LTT network all across Libya
Coordination with all concerned divisions in LTT HQ to solve any issue related to NOC Operations

External Employment Relations:

Communicating with internet service providers, Hatef Libya and other operators to solve any issues external to LTT
Communicating with corporate clients to solve their issues regarding the leased lines

Job Specifications & Requirements

Bachelor Degree in Telecommunication / Computer Engineering or any related field
3 years of experience in related field
Familiar with a variety of the field’s concepts, practices, and procedures
Professional knowledge of NOC operations
Experience of network monitoring tools and protocols.
Familiar with LTT services and processes.
Basic knowledge of current technological developments/trends in area of expertise.
Basic knowledge of networking components and their configuration especially routers and switches.
Be flexible in responding to changes in schedules and job priorities
Excellent analytical and problem solving skills
Experience and knowledge of optical fibers is an advantage
Excellent troubleshooting, communication, and customer service skills
Acquire additional skills to maintain technical and professional skills
English language