Monitoring, Evaluation, Accountability and Learning Assistant (Accountability Assistant) – Libyanjobs

Job Overview

Monitoring, Evaluation, Accountability and Learning Assistant (Accountability Assistant)

Tripoli

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Accountability assistant

DRC selects the best-qualified candidate for any role, based on pre-defined criteria, such as competencies, qualifications, and values. We strive for diversity and inclusion in all our recruitments, by selecting the best suited candidate based on the requirements for the job without discriminating against age, gender, ethnicity, religion, marital status, those with a disability or similar.

About the job:

Under the management of the MEAL manager, The Accountability Assistant will be responsible for conducting accountability activities, communication with beneficiaries and overall, MEAL support in Libya. Your main duties and responsibilities will be:

Collect unsolicited beneficiary feedback on helpdesk in the office or as a roving beneficiary intake person during assistance distributions and mobile visits.
Record, process and respond to beneficiary programmatic feedback and complaints pertaining to DRC.
Provide accurate advice to beneficiaries about DRC programs, activities and services as communities request information through DRC hotlines or other formalized complaints and feedback modalities.
Coordinate internally with communicate with CFM focal points from projects to resolve issues, document actions taken and mark cases as closed.
Ensure timely feedback to beneficiaries (where required) regarding complaints and ensure they are appropriately managed, acknowledged and followed up as per internal workflow processes.
Support in conducting field monitoring activities
Support in conducting monitoring calls.
Support in data gathering where necessary
Produce Monthly and annual Accountability reports on achievements and challenges and other relevant information related to accountability.

About you

To be successful in this role we expect you to be a team player with good communication skills. Moreover, we also expect the following:

Required

Minimum 1 year of experience.
Good verbal and written communication skills.
Ability to analyze data and summarize it for a range of different audiences.
Ability to build support from staff across teams and across members, and to build the capacity of others.
Proven ability to coordinate effective resource allocation to ensure quality programmes.

Desirable

Experience of working within budget constraints.
Experience of qualitative research techniques
Capacity to ensure beneficiaries are treated with respect, confidentiality and informed consent

In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: 4 Months contract

Designation of Duty Station: Non-family duty station

Start date: 01 September 2022

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 29 August 2022

For further information about the Danish Refugee Council, please consult our website drc.ngo.

DRC as an employer
By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

Professionalism, impact & expertise
Humanitarian approach & the work we do
Purpose, meaningfulness & own contribution
Culture, values & strong leadership
Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

If you have questions or are facing problems with the online application process, please visit drc.ngo/about-us/job-and-career/support-for-job-seekers.

Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply

APPLY FOR POSITION

Application due:
8/29/2022

Workplace:
Tripoli

Department/Country:
Libya

Contract type:
National contract

Homepage:
drc.ngo

ABOUT DRC

DRC (Danish Refugee Council), founded in Denmark in 1956, is Denmark’s largest and the world’s leading non-profit, independent, rights-based refugee organization.

Our vision is to assist refugees, internally displaced people and their host communities to a dignified life. We protect lives and human rights and empower beneficiaries throughout conflict displacement by providing shelter, food, and hope in terms of work, education and integration towards a sustainable future