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IT Officer/Tripoli

Job Description

The IT technical support officer is responsible to assist in providing and facilitating computer support including new computer installation, maintenance of equipment, installation of peripheral devices, installation of software, and general resolution of helpdesk requests related to IT activities.

Specific tasks and responsibilities:

• install and configure computer hardware operating systems and applications
• monitor and maintain computer systems and networks
• talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• troubleshoot system and network problems, diagnosing and solving hardware or software faults
• replace parts as required
• provide support, including procedural documentation and relevant reports
• follow diagrams and written instructions to repair a fault or set up a system
• support the roll-out of new applications
• set up new users’ accounts and profiles and deal with password issues
• respond within agreed time limits to call-outs
• work continuously on a task until completion (or referral to third parties, if appropriate)
• prioritise and manage many open cases at one time
• rapidly establish a good working relationship with staff and other professionals, such as software developers
• test and evaluate new technology
• conduct electrical safety checks on computer equipment.
• Manage, moniter CCTV system
• Organisation Domain management.

Job Requirements

1. • University degree in A Bachelor’s degree in MIS/IT, Computer Science, or related field (Master’s degree is a plus)
   • At least 2-year experience in information management, IT or telecommunication.
   • Reasonable command of English.
   • Good communication skills and ability
   • Good organizational and management skills.
   • Ability to work under pressure
   • Oracle Database knowledge
   • Networking background is a plus

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