IM / ICT National Officer – Libyanjobs – موقع التوظيف الليبي

Job Overview

IM / ICT National Officer

Tripoli, Libya

Job Description

Under the overall supervision of the Head of Resource Management Unit and direct supervision of the Information Mgmt & Technology Officer, the IM / ICT National Officer is responsible for support all aspects and functions of the Information Management tools, including IOM emergency response, data collection activities and various activities or projects which may develop within the Information Management & Technology.

Responsibilities

Supervise IM and ICT staff in Tripoli offices and Tunis suboffice
Provide end-user support to all staff in Libya Country Office and Sub-offices and ensure that all ICT Issue tickets and queries are logged and resolved appropriately and promptly. Escalate tickets to Global User Support (GUS) or a supervisor when necessary. Supervise the ICT Tier One staff in the mission.
Assist in provisioning planned technology upgrades for the network, systems, and applications, including servers and WAN/LAN; and maintain and ensure the availability and capacity of the existing network, systems, and applications (core services) in coordination with Global User Support.
Monitor systems, networks (LAN, WAN), and applications and provide routine control of servers and data. Administer and monitor electrical systems (UPS & Generators), Telephone IP systems, IP PBX, and security systems.
Manage problem-solving, support, and assistance for using office technology (including but not limited to Microsoft Windows workstation, Microsoft Office, and Adobe Acrobat). Assist in development where necessary and train staff/users to ensure productive use of existing and new systems and ICT tools and applications.
Install and relocate the organizational unit’s hardware, coordinate equipment servicing, and manage user accounts. Maintain an up-to-date ICT inventory (hardware and software) and inform the supervisor of assets that require replacement and software license renewal on time.
Support the proper implementation of ICT policies, guidelines, and standards in IOM Libya and work towards adherence to the ICT strategy to achieve better efficiency.
Support the production and maintenance of comprehensive documentation and reference materials for planned and delivered ICT systems in IOM Libya. Analyze performance problems of networks, systems, and applications and recommend solutions to enhance functionality, reliability, and/or usability.
Manage the regular updates of patches and firmware of the operating system and other software and the distribution of the updates to all the workstations and other devices. Regularly update to the latest firmware/patches to ensure protection from threats and vulnerabilities
Support the procurement of ICT equipment by preparing the necessary documentation, liaising and coordinating with the relevant logistics and procurement unit in IOM Libya, and contacting local ICT service providers and companies.
Support the overall implementation of the integrated mechanism for data gathering and information management across all activities of Programs to verify accurate and reliable data is collected, stored, and submitted on time to be used for further processing, including regular reporting;
Support the effective implementation of various IM tools; undertake regular monitoring as per agreed timelines.
Manage, update, and regularly improve an effective information management system and other databases and lead the implementation of an information management mechanism.
Contribute to the design and implementation of Mission’s Information Management Systems and reporting tools.
Support in monitoring the data collection processes and the overall data management activities, including encoding, storing, and transferring data from the database, as well as processing and supporting the analysis of the collected data and information locally.
Perform such other duties as may be assigned.

Qualifications

Education

University/Institute Degree in Computer Science/System Engineering with at least six years of working experience in network (LAN/WAN) administration. Use of hardware/software & telecommunications facilities.

Experience

knowledge of Windows Administration in a multi-site environment.
knowledge of MS Azure environment and cloud computing. Knowledge of TCP/IP and Telecoms/Network protocols, Cisco devices, VPN, Active Directory, Backup and Replication, Ticketing systems, Antivirus Software, and ICT utilities.

Skills

Excellent communication and negotiation skills. Personal qualities include commitment, efficiency, flexibility, self-motivation, respect for diversity and creative thinking.
Focuses on the client’s result and responds positively to feedback. Consistently approaches work with energy and a positive and constructive Attitude. Demonstrates openness to change and ability to manage complexity.

Languages

Required: English
Desirable: Arabic

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values – all IOM staff members must abide by and demonstrate these three values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. ebMjwQN B2xHmZ
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators (Level 2)

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators (Level 2) (applicable only if position is with direct reports)

Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
National Professional Officers should be nationals of the country of their employment. NPOs perform work at the professional level and the same standards of recruitment qualifications and performance, required for International Professional staff.
Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Job Info