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ICT Associate

UNDP Libya is working rapidly to respond to several crises in Libya by formulating and implementing projects that help stabilize the country and instill trust and confidence amongst communities, and between communities and the government. The UNDP Libya Country Office (CO) has made strong commitments to international donors,  its Libyan counterparts and citizens to help restore and improve public services; enhance the effectiveness and reach of existing public institutions; expand civic engagement and participation in political and development processes; increase economic opportunities in a more diversified economy; strengthen social cohesion, support elections, reconciliation and politic dialogue initiatives; and contribute to stability throughout the country to ensure development gains.

In this context, the UNDP Libya is rapidly responding to the situation in Libya. To this end, the Country Office is strengthening its internal capacities through an enhanced recruitment approach and re alignment of its programmatic offer in a bid to respond to the needs and priorities of the country. It is envisaged that this support will provide timely, cost effective, integrated and dynamic solutions for the delivery of much needed services under a rapidly changing context in the country thus ensuring smooth business continuity and sustainable development.
Under the overall guidance of the DRR-O and direct supervision of the UN Compound Manager, the ICT Associate provides ICT services, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The ICT Support Associate promotes a client-oriented approach.
The ICT Associate works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in the CO and UNDP HQ staff for resolving complex ICT-related issues, collaborates with Regional ICT Officers (RIO), Regional Bureau ICT Managers (RBIMs), ICT Managers and other ICT Staff.

•  Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
•  Participation in development and implementation of ICT annual plan and Standard Operating Procedures in ICT services.
•  Provision of support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services.

•  Effective functioning (installation, operation and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies.
•  Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
•  Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis.

•    Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment.
•  Trouble-shooting and monitoring of network problems.
•  Ensure that the UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks.
•  Response to user needs and questions regarding network access.
•  Maintain of up-to-date parameters of information for the network clients and electronic mail.
•  Implementation of backup and restoration procedures for local drives. Maintenance of backup log. Organization of off-site storage of backups.
•  Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.
•  Networks administration support to other UN agencies as required and preparation of bills for recovery for the service provided.

•  Support to the maintenance of the CO websites and Intranet.
•  Trouble-shooting and monitoring of websites for UNDP and other UN agencies upon request and preparation of bills for cost recovery for the service provided.

•  Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids
•  Maintenance of an up-to-date inventory of the software and hardware.
•  Maintenance of a library of ICT related reference materials

•  Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Administration and procurement Teams.
•  Provision of ICT support to key events.

•  Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
•  Participation in the organization of training for the CO staff on ICT issues.
•  Maintenance of staff training profiles.
•  Synthesis of lessons learned and best practices in ICT.
•  Sound contributions to knowledge networks and communities of practice

Cross-Functional & Technical competencies

• IT Customer Support: Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.
• IT Security Management: Knowledge of Cyber Security technologies, processes, techniques and tools. Apply practical innovations to solve cybersecurity problems. Capability to keep UNDP systems and data safe. Knowledge of ISO 27001 principles. CSSIP, CSIM, CISA or equivalent certification desirable.
• IT Quality Management: Ability to manage quality of IT services. ISO 9001, 20000. Certification in ITIL desirable
• IT Service Delivery & Operations: Ability to deliver the IT products and services to customers at the right level of Quality and Costs, taking into account user experience. ISO 20000 knowledge. ITIL certification or similar desirable
• Network, Communication and Infrastructure Management: Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premise infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.

• 6 years (Secondary education) or 3 years (Bachelors Degree) of relevant working experience, including network administration, management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.
• Experience in providing daily technical support to users of information management tools and technology infrastructure.
• Experience of desktop operating systems (Windows) and associated hardware and software (MS office, MS project, Visio) necessary to install and support users is an asset.
• Experience with UN system and international organization is an asset.

Language Requirements:

• Proficiency in oral and written English and Arabic Languages