Business Analyst

Company Overview:

Tadawul Technology (known as: TT) is a private company and part of the HB Group Companies. TT operates within the financial sector in Libya as a technical service provider for the local banks, as we are acting as a processer issuer, acquirer & local scheme of our network called “TADAWUL” which is exists in most regions and villages of Libya.

TT vision is to become a truly best-in-class Libyan payment solution and Provider – committed to best value services and solutions. This vision has come to be the sole objective of the company, with each associate working towards the goal of providing better products, efficient solutions and flawless support to our customers.

Location: Tripoli.
Job Description

Working hour: Sunday –Thursday 9:00 am to 4:00 pm. Annual leave: 30 days /annum.

Contract: As per the Libyan law.

Tax & Social Media: As per the Libyan law.

Duties & Responsibility:

• Contribute to customer facing & internal projects as
• Collaborate & work closely with internal stakeholders and S2M program
• Track, analyze & monitor performance
• Performing requirements
• Collecting & analyzing all the requirements from the
• Evaluating that this requirements is aligned with company strategic
• Managing competing requirements and
• Maintain up-to-date on the latest process change by the vendor in terms of the
• Effectively communicating the insights and plans to cross-functional team members and management within

• Analytical thinking, pronounced figures and IT affinity as well as communication and team
• Attendance of all meetings &
• Work in agile environments so adopting a new change in
• Answer all of the client phone calls during the working
• Transfer the knowhow to the local team is
• Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates).
• Provide leadership to team members and peers by collaborating with
• Identify ways to increase adoption and customer
• Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and
• Work closely with TT related team for LYD & MNO from all aspects such as (creating files, reports, implementing a new solution for MNO & Corporate card).
• Any Other Upcoming Strategic Projects or task requested by line
• Flexibility on answering phone calls from client or line manger after working
• Provide the needed support in cases of emergency situation after the working

Knowledge & Skills:

• Computer literate and the ability to use Microsoft Office and
• Possess good written and verbal communication skills and ability to work with a
• Ability to work under
• Self-motivated to prioritize the
• Organizational and time management
• Problem-solving
• Flexibility and adaptability to
• The will and ability to learn.
• Commitment to work and

Qualifications & Key Capabilities:

• A bachelor’s degree in business or related field or an
• A minimum of 3 years of experience in business analysis or a related field.
• Competency in Microsoft applications including Word, Excel, and

• Excellent planning, organizational, and time management
• Experience leading and developing top-performing
• A track record of following through on
• Experience creating detailed reports and giving
• Communication and interpersonal
• Problem-solving
• Analytical
• An interest in, and understanding of, project management techniques and computing
• Fluent in both English and Arabic (written and spoken).
• Good ‘people skills’, for working with a range of colleagues and
• A willingness to work long hours, often under