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Account Assistant

OVERVIEW OF CTG GLOBAL

CTG support and manage humanitarian projects in fragile and conflict-affected countries around the world. With past

performance in 21 countries – from the Middle East, Africa, Europe, Asia and Central and South America – we offer a holistic

fabric of project management, implementation and support. Skilled in emergency response to crises such as the Ebola outbreak

in West Africa, we have the ability to act quickly (crisis response teams can be on the ground in 24 hours) and to establish

structured operations in high-risk environments. CTG recruit and manage qualified, skilled teams with extensive experience

operating in challenging conditions.

OVERVIEW OF THE POSITION

CTG delivers humanitarian & development projects in high risk areas through the provision of recruitment, human resources &

project management services. CTG enables public & private sectors to focus on their core business & mitigate risks.

GENERAL DESCRIPTION

Role objective:

The Account Assistant supports the relationship between the CTG consultant and Client ensuring all HR life cycle processes are

performed and coordinated through the efficient execution of various HR activities. The CTG Account Assistant supports the

Account Manager in the daily activities associated with the efficient and effective management of the execution of administrative

tasks associated with the project.

Expected output: Key Responsibilities

HR Administration

· Accountable for administratively supporting the day-to-day activities of CTG consultants with the assigned clients.

· Responsible for ensuring the accuracy of all CTG consultant biographical information within the HRIS.

· Ensure total client satisfaction by providing excellent customer service through the efficient and timely HR support to

the CTG consultants.

· Ensure that the Account Manager and, if necessary, the clients are regularly updated about the recruitment, onboarding,

training compensation and offboarding of consultants.

· Supports deployment plans, administrative document maintenance while ensuring that HR SOPs are in place and

complied with.

· Specific HR duties include:

a. Recruitment – Supports the recruitment team and Account Manager with new deployments

b. Coordinates the interview process between clients and consultants when requested to do so.

c. Assists with all administrative duties related to the submission of a shortlist to the client, final and selection,

onboarding of selected candidates once the client has made their choice of consultants for the projects

d. Induction Training – ensures all consultants are issued with country specific operational guidelines & receive a

full CTG induction prior to commencing work for the client.

e. Ensures that all consultant contract data, including for example, contract PO’s, start and end dates, are

accurately recorded in the HRIS.

f. Follows up with consultants to ensure that all induction and safety related training is completed on time.

g. Respond and solve consultant requests and inquiries related to contracts, payroll, proof of payment,

verification letters and other general queries etc

h. Maintains the Onboarding, Security tracker and the Global data base tracker. Operational Management: · Performs administrative duties to support the Account Manager in the execution of all operational activities.

Project reporting:

· Provides reports and regular updates about consultant activities to the Account Manager.

Team Membership

· Forms and integral part of the country’s Account Management team.

QUALIFICATIONS & EXPERIENCE

Education:

§ Bachelor’s degree in Business Administration, HR or related field.

Work experience:

§ One (1) – three (3) years of demonstrable relevant Human Resources Administration experience.

§ Experience working in the Humanitarian sector would be advantageous.

§ Minimum three (2) years of experience in HR administration and or customer service.

Geographical experience:

§ Minimum of 3 years of experience in Africa or the Middle East.

Languages:

§ Fluency in English and Arabic are essential.

§ Fluency in French will be advantageous.

Key Behavioural Skills:

· Excellent COMMUNICATION skills both verbal and written.

· ACTIVE LISTENING skills

· A POSITIVE ATTITUDE with a strong desire to provide efficient CUSTOMER SERVICE

· PATIENCE and EMPATHY

· PERSISTANCE with a determination to SOLVE PROBLEMS

In Summary: A Self-starter with good initiative & multi-tasking skills who pays attention to the details, demonstrated ability to

troubleshoot & resolve problems, excellent spoken & written communication.

Skills:

· Skills required for this job are typically acquired through the completion of an undergraduate degree with at least 1-2

years of relevant experience.

· Experience in HR processes & applications, exposure & expertise in HR systems data analysis & analytical skills required.

· Must be well versed in all MS Office applications & experienced in producing reports for management.

· A relevant HR qualification &/or experience may be waived in lieu of a degree.

Other relevant information:

· Qualified female candidates are strongly encouraged to apply for this role.