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Protection Assistant ( Case Management )

Tripoli 

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Protection Assistant – (Case Management assistant) who under direct supervision of the Protection Team Leader is responsible of the delivery of specialized protection and humanitarian assistance and providing assistance to people in need and vulnerable communities in Libya.

DRC selects the best qualified candidate for any role, based on pre-defined criteria, such as competencies, qualifications, and values.  We strive for diversity and inclusion in all our recruitments, by selecting the best suited candidate based on the requirements for the job without discriminating against age, gender, ethnicity, religion, marital status, those with a disability or similar

About the job

The position implements case management processes from intake to closure: identification, assessment, care planning, using referral pathways, providing IPA and counselling.  The position coordinates with other team members to ensure best implementation of activities, monitoring and data collection, so as to ensure quality and efficiency of the overall protection programme.

Your main duties and responsibilities will be:

Program

• Contribute to the planning and implementation of community mapping exercises and outreach under the guidance of Protection Team leader and Protection officer.
• In coordination with the Protection Officer, conduct service mapping of international and local actors.
• Maintain a strong rapport with the community focal points, external actors and beneficiaries.
• Ensure that relevant program tools, forms and SOPs and the applicable professional standards related to protection and humanitarian interventions are adhered to.
• Support protection officer as needed in data collection activities, assessments and related programme activities.
• In coordination with the Protection Officer and Team leader, Use solid participatory approaches with attention to age, gender, diversity and vulnerability criteria, to facilitate meaningful dialogues with individuals and communities.
• Implement proper case management steps to identify protection cases and support them through a durable and sustainable approach

Representation and coordination

• In coordination with the Protection Team leader and Officer, represent DRC to a range of stakeholders including individual beneficiaries and community groups, humanitarian agencies, services providers, local authorities, etc. To this end, ensure professional standards and transparent communication to build trust and collaboration with concerned stakeholders.

Reporting.

• Collaborate with the MEAL teams in carrying monitoring, evaluation and feedback activities within the target areas.
• Ensure proper use of tools and online platforms provided for effective reporting information management as relevant.
• Document all steps of the case management properly using standardized tools and SoP’s.

Operations support

– Support the coordination of programme activities as they relate to logistics, administration, finances or security as relevant, in coordination with the relevant departments. Ensure the compliance of staff with the relevant internal policies and directives.

As well as any other duties as may be assigned by the Protection Manager, relevant to the achievement of Protection objectives.

About you

To be successful in this role we expect you to have the following:

Required

• University Degree in the field of social sciences, political affairs, humanitarian affairs, international law, development or any other related field
• 1 –2 years of professional experience in the field of humanitarian interventions, social work, case management, human rights or community development, preferably with an international humanitarian organization.
• Strong skills in communication (Written and oral), interpersonal and facilitation skills.
• Fluency in written and spoken Arabic and English.

Desirable

• Knowledge of French will be added value.
• Knowledge of case management process, steps and principles.

In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length:  7 months

Band: I

Start date: 1/03/2023

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 12/02/2023

For further information about the Danish Refugee Council, please consult our website drc.ngo.

ABOUT DRC

DRC (Danish Refugee Council), founded in Denmark in 1956, is Denmark’s largest and the world’s leading non-profit, independent, rights-based refugee organization.

Our vision is to assist refugees, internally displaced people and their host communities to a dignified life. We protect lives and human rights and empower beneficiaries throughout conflict displacement by providing shelter, food, and hope in terms of work, education and integration towards a sustainable future.