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Senior Protection Assistant (Case Management)

ORGANIZATIONAL CONTEXT AND SCOPE

Under the overall guidance of the Protection Coordinator, the direct supervision of the Senior Protection Associate and in close coordination with other relevant units of the programme, the incumbent will assist in the planning, coordination, implementing & monitoring of IOM Libya protection case management activities in Tripoli.

RESPONSIBILITIES AND ACCOUNTABILITIES

1.Supervise CTG case management staff based in Tripoli.
2.Provide consistent support, guidance, direction & quality oversight to case management services, including the identification, assessment and referral of beneficiaries to appropriate services.
3.Distribute tasks among case workers, set work plans & closely monitor performance.
4.Promote continuous learning & peer to peer support initiatives among case workers.
5.Review all case files, approve recommended interventions, ensure regular case status meetings & lead case conference meetings for individuals as needed.
6.Respond to urgent cases outside of regular working hours whenever required.
7.Promote and maintain good standards of work & adherence to protection principles with full beneficiary participation in accordance with & respect for the SOP’s.
8.Provide the team with technical guidance, capacity building & direction for effective planning, implementation & monitoring of activities.
9.Liaise with other IOM departments & organizations to implement multidisciplinary case management plans & ensure smooth referrals & coordination mechanisms are in place.
10.Coordinate closely with data management colleagues in the maintenance of all protection related case management records & files in line with IOM data protection principle, ensure timely and quality reporting by protection case workers, provide statistics & reports as required.
11.Contribute in designing & delivering capacity building trainings to local actors &communities on case management & other relevant initiatives.
12.Assist senior protection staff in the strategic & operational planning of IOM Libya protection activities as it pertains to case management.
13.Assist the Senior protection staff in Coordinating with IOM focal points in Countries of Origin (CoO) and liaise with embassies and governments, in order to ensure provision of targeted assistance to migrants returning home
14.Contribute to project proposals, reports, standard operational procedures, meetings, multi department planning & other documents as required.
15.Liaise with Libyan authorities & humanitarian partners as requested.
16.Perform other duties as may be assigned.

EDUCATION

Bachelor degree from an accredited academic institution in Political or Social Sciences, Development Studies, Human Rights, Communication, International Relations or Law, or relevant field; with Four years’ experience in a relevant field.

High School degree with six years of relevant professional experience

EXPERIENCE

• At least 4 years of work experience in the field of migration and/or protection
• Prior experience in working with mixed migrant population on protection and direct assistance
• Experience in communicating and working with a wide range of actors, including people of culturally diverse backgrounds, government and authorities, humanitarian actors (UN agencies and NGOs).
• Computer literacy and skills with specific proficiency in Microsoft applications.
• Good knowledge of MS Office applications .e.g. Excel, Word, Outlook, etc.
• Knowledge of Case Management Software;

SKILLS

• Demonstrated management and leadership skills
• Effective organizational skills and ability to establish priorities and plans, ability to work under pressure and cope with deadlines;
• Demonstrated problem solving attitude and skills;
• Good written and spoken communications skills, good interpersonal skills, ability to work in a multi-cultural environment;
• Good analytical skills, strong eye for detail and accuracy.

LANGUAGES

Fluency in English and Arabic (oral and written)

Working knowledge of French is an advantage.

COMPETENCIES

The successful candidate is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies  – behavioural indicators level 2

• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
• Empowering others and building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM COMPETENCY FRAMEWORK