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Receptionist / Helpline Officer

Job Description

Title: Receptionist / Helpline Officer

Cesvi has been one of the first INGOs intervening in Libya, as soon as the Arab Spring begun in 2011 and is carrying out a Humanitarian Protection Program in Tripoli and Misrata within different settings, included Gender-based Violence program since 2016.

The project “Protection and Life Saving Assistance to refugees and asylum seekers in Libya”, funded by UNHCR intends to promote a favorable Protection environment for refugees and asylum seekers in Tripoli. Project activities are provided within the Community Development Center and the Social Centre.

Safeguarding Policies

Cesvi has zero tolerance approach to any form of abuse and sexual exploitation as well as bullying and a range of non-sexual abuse of power perpetrated by Cesvi employee and related personnel against any individual (children and adults) regardless of age, gender, sexuality, disability, religion or ethnic origin.
Cesvi takes all the complaints and concerns about violence against children and SEA seriously and it initiates rigorous investigation of complaints indicating a possible violation of safeguarding policies as well as of Cesvi Code of Conduct and of Cesvi Ethical Code.

Specific tasks and responsibilities:

• Adhere to Children Safeguarding Policy, PSEA Policy, code of conduct, and report concerns.
• Raise awareness of the affected communities about the safeguarding system and how to report concerns
• Will respond to public enquiries and be Focal Point for Hotline Log including referrals of cases to the relevant services;
• Greet/assist, and direct visitors and general public;
• Manage CESVI hotlines, answer all incoming calls and handle callers enquires whenever possible;
• Provide secretarial support;
• Assist in the planning and preparation of meetings & conference telephone calls;
• Develop and maintain a current and accurate filing system;
• Perform other related duties as required;
• Closely coordinate with CESVI staff and participate in meetings;
• Any other duties relating to nature of the job as may be requested by the Supervisor for the best development of Cesvi activities.

Duty station:  Tripoli- CDC

Responsible to: Line Management (hierarchically and functionally) with CDC Manager in Libya and to Project Manager and Expatriate Staff in Tunis.

Benefits

• Social Security
• Health Insurance

Job Requirements

1. University degree in social work, social administration, social sciences, development
   studies, finance or a relevant field is an asset.
2.  At least 1 year experience with UN or Non‐Governmental organizations
3.  Former experience in Cash based project is a plus
4.  Previous experience of work with migrant and refugee communities is recommended.
5.  Previous experience with Cesvi is considered as bonus
6.  Experience in Case management is an asset.
7.  Good command of written and spoken English.
8.  Good computer skills especially Microsoft packages.
9.  Good organizational, attention to details and proactivity are mandatory.
10.  Ability to work with minimum supervision
11. Ability to work under high pressure

How To Apply

Please submit your CV to tripoli_recruitment@cesvioverseas.org

Note : email title must include position title